FREQUENTLY ASKED QUESTIONS

  • What type of luxury bags do you sell at highbags.cn?
    We only sell the very best copies of luxury handbags. Exceptional styles that are favoured by the social elite and are often seen carried by celebrities and women in high powered positions. The bags that we sell are exact copies of real designer handbags and and are made using only the finest and highest quality leathers and materials. In fact no-one will know that bag you have wasn't bought from a luxury boutique. All the details are copied even down to the receipt and the bags have branded hardware, dustbags, serial numbers and official paperwork.
  • Are the bags real or copies?
    Our bags are exceptionally good copies, so yes you could say they are fake but we prefer to say "replica versions of luxury bags". We aren't selling bags purchased form a designer store but we do copy bags bought from luxury designer stores so that we can offer you the best replica bag on the market.
  • How can I pay for the bags & other luxury items that I\'d like to order?
    Payment is easy and the quickest and simplest way to pay is to use Western Union, however we accept Visa and bank transfers too. More payment information is available here: http://www.highbags.cn/payments-we-accept.php
  • How quickly will my order arrive?
    Orders usually arrive in around 7 days. First we check the bag for any defects to ensure you receive a fantastic bag and then it is carefully packaged up with all shipping details double checked before being sent. After around 24 hours you should receive a tracking number so that you can follow your package on it's journey around the world.
  • What are the shipping costs?
    Most shipping is free, there are a few exceptions but we offer free shipping to Australia, Asia, West Europe and North American. To check for more shipping information visit this page: http://www.highbags.cn/customer-service-shipping.php
  • Who delivers my order?
    As we have a policy to check your package over and over before it's sent it is important to us to use only trusted companies to actually deliver your order. Currently we use Either EMS or DHL, both of which offer a full tracking service.
  • If my bags are lost or aren't delivered on time what happens?
    This shouldn't be the case but sometimes for whatever reason it can happen. With the tracking number you'll be able to keep a check on the whereabouts of your parcel so you should see if it disappears or goes missing. If so, or if you haven't received your package after 10 days simply contact us to report it.
  • If I receive a damaged product what can I do?
    Due to the exceptional craftsmanship and the checking and testing system we have in place it is highly unlikely you will receive a damaged product, however if you do simply contact us and we will handle the problem. A photo of the defect makes it really quick for us to handle the issue and send out a replacement.
  • Do I get a discount if I purchase a lot of bags?
    The simple answer is YES. We reward loyal customers so we offer a discount which applies from your very first purchase.
    Buy 1-2 items at an amazingly low retail price
    Buy 3-4 items and receive a further discount, our "3i" prices.
    Buy 5 or more items and you'll be bale to purchase at our lowest prices, the "5i" prices.
    You can purchase different brands & styles and still qualify for the discount. Don't forget shipping is free too.
  • What if I don't like the bag when it arrives?
    We are certain this won't happen but just in case it does and you don't like the beautiful luxury replica bag that you've been dreaming of owning for years we have a failsafe returns policy in place. It's very easy, no questions asked policy. It costs just $30 to restock the item plus shipping.
  • Do I have to pay custom tax?
    Not usually. If there is a customs charge then it is only around $10 - $20 but this is rare. To reduce the chance of having to pay custom tax we ship in small boxes with a contents notice that says "pvc bag" or something similar.
  • You don't have the designer bag that I want, can you make it?
    We can try. We often stock all the latest designs (as and when we can purchase them to copy) so as long as we can buy the designer bag we can probably make it for you. Simply tell us which bag you would like and if you have a website link to it even better.We will always try our very best to make any bag that is requested. The best way to let us know is to enter the name of the replica purses or bags you would like in this page http://www.highbags.cn/tell-us-about-your-dream-bag.php and we will notify you asap when and if we can make it for you.
  • I have another question, how can I ask you?
    If you haven't found an answer to your question on the list above then email us with your questions.We'll do our best to get back to you within 24 hours.